Service Level Agreement In Customer Support

Service Level Agreement In Customer Support

What is SLA? A Service Level Agreement (SLA) is a contract between the user and the enterprise which illustrates the expected service requirements such as availability, quality of service, and the allocated duration for the service. Service level agreements are...

What Is A Zero-Day Exploit Preventive Measures?

A Zero-day refers to a newly discovered software vulnerability. A Zero-Day vulnerability in core terms means a flaw. It is a vulnerability in software that is unknown to the developer or unaddressed by those who should be interested in mitigating the vulnerability or...

Trojan Vs Virus Vs Worm | What Is The Difference?

If the subject of a computer virus comes up, the most popular blunder people do is to refer to a worm or trojan horse as a virus. Although the terms Trojan, worm and virus are often used interchangeably, they are not similar. Viruses, worms, and trojan horses are all...
What Is A Honeypot? How It Increases Security?

What Is A Honeypot? How It Increases Security?

The role of intrusion-detection technology based on the decoy, or “honeypot”, is evolving. Once primarily used by researchers as a way to attract hackers to a network system to study their movements and behavior, honeypots are now beginning to play an important role...
What Are Rootkits-How To Identify Them

What Are Rootkits-How To Identify Them

Rootkits are amongst the easiest to detect and disable Malware. Now Windows 10 systems are aimed at different variants. What is a Rootkit? Rootkits are the world of malware toolboxes. They are installed as part of some other update, backdoor, or worm. They then take...